Call us at 1.800.265.8772, use the request a quote form, or email us at service@spaenaur.com. If you are in the local area come visit us at our Spaenaur Retail Store. We also use a local courier to deliver locally.

We have print catalogs in stock and ready to ship! Contact customer service at service@spaenaur.com to request a free print catalog today. (Shipping charges apply to catalogs sent outside Canada.) Our catalog is also available for download and to flip through online.

We accept Visa, MasterCard, American Express, Interac e-Transfer, EFT (direct deposit), Cash (in-store only), and cheque.

8am-5pm Monday through Friday. We are closed for statutory holidays.

Yes! Anyone can order from us and if you are local to the Kitchener, Ontario area, come visit us.

There is no minimum order value for pickup orders. For orders shipped within Canada, the minimum order value is $5. For orders shipping to the United States, the minimum order value is $100USD. For orders shipping internationally, there is a $300USD minimum order value.

It rhymes with radar.

Yes, it’s been in the family for three generations since Roy Spaetzel started the business with his partner, Howard Hessenaur, in 1936.

Yes, our retail store is located at 815 Victoria St. N, Kitchener, ON, N2B 3C3

No, but we would be happy to ship your order.

There is no minimum order value for pickup orders. For orders shipped within Canada, the minimum order value is $5. For orders shipping to the United States, the minimum order value is $100USD. For orders shipping internationally, there is a $300USD minimum order value.

Package quantities vary and are listed both on the product pages and in the catalog for each SKU.

Please contact us for pricing requests.

We stock over 50,000 skus at our warehouse in Kitchener, ON.

Yes, on applicable products, please contact our service and support team.

Yes, please contact our service and support team for questions like these.

Absolutely! We have a dedicated Team that specializes in sourcing hard-to-find products that can't be found in our Catalog.

If you are shipping locally, in-store pick up is always free, or free shipping is offered on orders of $100 or more.

Please see our local delivery area. If you are shipping domestically within Canada, we do offer free shipping (via Spaenaur’s carrier of choice) on orders over $1000 (before tax). Delivery charges depend on a number of things like: the weight of the item(s) and the destination, when you expect to receive it, etc.

However, you are able to use your own courier account or ours If you are shipping to the US or Internationally, you will need to provide us with your courier account and you will be responsible for shipping plus any duty or customs fees.

Yes, we ship almost anywhere.

Absolutely. We support shipping with a number of couriers on a customer’s account: FedEx, Purolator, UPS, Dicom, Loomis, DHL and Midland. Just specify the courier, service type and account number on your PO. (You can also ship with ours.)

You can browse the digital catalog here- available to view, download, or order online.

We offer a variety of methods to buy from us.Please refer to our How to Buy guide here.

Please use our Request a Quote form, and our Service and Support Team will respond promptly!

We appreciate your feedback and you can email us at feedback@spaenaur.com