Last updated: June 1, 2018
Information we collect
We collect some information which is not attributable to an identifiable individual. For example, when you visit spaenaur.com (the “Website”), our web server automatically recognizes only your computer’s domain name, but not your e-mail address or any other information that identifies you personally. This renders your visit virtually anonymous, unless you volunteer your personal information in connection with your visit.
We may also collect anonymous aggregate information on what pages you access or visit. The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes are to improve the content of the Website, to provide services such as technical support, and to customize the content and/or layout of the Website for each individual visitor.
We may also collect information about companies and/or their representatives in order to conduct our business and improve our products and services.
Collection of personal information
From time to time we may also ask you to provide your personal information, including when you visit the Website, submit an inquiry to us, place an order for our products or services, or engage with us for promotional purposes. Our collection of personal information is limited to that which is reasonable under the circumstances, and we only collect your personal information with your consent.
For example, we may collect the following personal information about you:
- name and contact information
- government-issued identification numbers, and
- payment information
How we may use your personal information
We use personal information for the purposes stated or implied at the time of collection, including for the following purposes:
- confirming your identity
- responding to your inquiries
- to meet the legal and regulatory requirements applicable to us
- fulfilling orders for our products or services, and
- marketing of our products and services to you, as well as those of our affiliates and third parties.
We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior.
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. This consent is sought by Spaenaur Inc. and you can contact us at 1-800-265-8772 or 815 Victoria St. N. Kitchener, ON N2G 4B1. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message.
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.
Transfers and disclosures of personal information
We will not disclose personal information to any external organization without your consent unless we are required or permitted to do so by law, including in the event of a corporate amalgamation, reorganization, change of control or sale.
Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. As a result, that country’s courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country’s laws. Whenever we hire other organizations to provide support services, they will be required to conform to our confidential information standards and to allow us to audit them for compliance.
Security and retention
We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.
We store personal information in electronic and physical files that are secure, and our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We conduct audits and monitor compliance with our privacy practices.
We only retain personal information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.
Personal information of children
Important Note to Parents: We do not knowingly collect children’s personal information.
Important Note to Children: Before providing your name, address, email address, or any other personal information to anyone on the Internet, be sure to ask your parents if it is okay.
We may use “cookie” technology to obtain non-personal information from visitors to the Website. Cookies are pieces of information stored on a user’s computer by a website so preferences are remembered on future requests. Pixel tags (also known as web bugs, web beacons, clear/invisible/tracker GIFs) are signals sent from certain websites or e-mails used to pass certain information to our servers to personalize the Website and to track your usage. We do not save personal information on cookies or through use of pixel tags without your permission. Rather, cookies and pixel tags are used to optimize the performance and functionality of the Website, and to personalize the Website for you and present you with content and offers specific to your interests.
Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract personal information in this process nor do we provide this information to third parties. Cookies allow us to customize your user interface to speed up the navigation process and to make the Website experience more efficient. If your browser is configured to reject cookies, you will not be able to use the features of the Website. When you log in, a cookie can tell us whether you’ve visited us before or are a new visitor. We do use the cookie to help us identify Website features in which you have the greatest interest, so that we can provide you with more of what you want.
Third Party Links
Access, correction and accountability
We will strive to keep all personal information in our files complete, up-to-date and accurate.
You or a person authorized on your behalf has the right to request to see and obtain a copy of your personal information and to request changes or corrections to inaccurate or incomplete information.
If you have any questions or concerns with respect to your personal information or our information practices, you may contact our Privacy Officer at:
815 Victoria St. N.